Author Topic: the black screen  (Read 386 times)

alan_ayk_ortiz

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the black screen
« on: March 10, 2018, 09:03:43 PM »
hello, what happens is that after opening the game once the first loading screen finishes, the image becomes totally black
I downloaded and placed the file vcruntime140.dll in the FusionFall folder
I downloaded the unit
I followed the download steps exactly as they say
I got the installer from on the merge page in the news section
I would like to know why and how to solve it.
FusionFallRetro
« Last Edit: March 10, 2018, 10:02:11 PM by alan_ayk_ortiz »

jatin

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Re: the black screen
« Reply #1 on: March 10, 2018, 09:27:56 PM »
I also did the steps can u tell how to fix it to the blackscreen after the tutorial

superchidi1234

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Re: the black screen
« Reply #2 on: March 10, 2018, 09:40:19 PM »
the black screen is the end of the tutorial

kevinolt

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Re: the black screen
« Reply #3 on: March 12, 2018, 07:07:20 AM »
the black screen is the end of the tutorial
Nono he means when you're loading the game, it goes black, he doesn't get to play at all, it happened to me too

sans

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Re: the black screen
« Reply #4 on: March 15, 2018, 08:44:20 AM »
I would ask that you send us a help ticket. Given it's come to my attention some users don't know how to locate the help tickets, I'll include a list of instructions down below:

1. Go to the "My Account" tab at the top of the page and log in.


2. Look in the "Account Info" section, and check the bottom line. This lists the email you can email us a help ticket at.


3. Write us an email with a base description of the problem in the topic section (example: Black Screen at loading), and in the email I would ask that you list the problem in detail (what is occurring and what point it occurs), steps you have already taken to solve the problem, and the username of your account. This will ensure a quicker solution to your problem.

jatin

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Re: the black screen
« Reply #5 on: April 10, 2018, 11:37:38 PM »
I do the tutorial and the blackscreen at the end

LeonSteamhawk

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Re: the black screen
« Reply #6 on: April 13, 2018, 05:44:35 PM »
I do the tutorial and the blackscreen at the end
The black screen after the tutorial can't exactly be "fixed", as unfortunately that is as far as the demo goes. :(

 

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